> ## Documentation Index
> Fetch the complete documentation index at: https://docs.waycore.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support & Coverage

This section explains what Waycore supports and how it maintains reliability in real-world banking environments. The focus is not just on coverage, but on how that coverage performs under operational stress.

## Coverage

<AccordionGroup>
  <Accordion title="Which banks do you support today?">
    Waycore supports a growing set of commercial banking environments. Coverage is expanding continuously, and additional banks can be added on demand where delegated access is available.
  </Accordion>

  <Accordion title="How quickly can you add support for a new bank?">
    Simple portals are typically brought live within **4–8 hours** from the moment access is enabled. Complex portals that are not currently supported are typically brought live within **48 hours**.
  </Accordion>

  <Accordion title="Do you support all account types within a bank?">
    Support depends on the specific portal and permission structure, but in most cases, a single delegated user can cover multiple accounts under the same entity.
  </Accordion>
</AccordionGroup>

## Reliability

<AccordionGroup>
  <Accordion title="What happens if a bank portal changes its authentication flow?">
    We handle it. Maintaining portal compatibility, including authentication changes and operational recovery, is our core engineering responsibility.
  </Accordion>

  <Accordion title="What is your uptime SLA?">
    Standard support includes baseline reliability commitments for healthy connections.\
    Enhanced response commitments and custom reporting are available for larger partners under separate support terms.
  </Accordion>

  <Accordion title="How often is data refreshed?">
    Data refreshes several times per day by default and can be triggered on demand depending on the workflow.
  </Accordion>

  <Accordion title="How reliable is the connection?">
    Reliability is achieved through a combination of software and human-in-the-loop operations, ensuring continuity even when bank portals change or behave inconsistently.
  </Accordion>

  <Accordion title="What happens if a bank revokes access or changes its terms?">
    The customer's bank retains full authority over the delegated user profile at all times. If the bank restricts, suspends, or terminates access to the portal for any reason, Waycore's ability to operate on behalf of that customer ceases immediately.

    Waycore does not claim any right of access independent of the bank's own user management controls. This is disclosed to every customer in our Terms of Use, and customers acknowledge that bank-side restrictions may affect service availability.
  </Accordion>
</AccordionGroup>

## Auth

<AccordionGroup>
  <Accordion title="Do you support MFA and complex authentication flows?">
    Yes. Waycore supports common MFA methods (email, SMS, TOTP) and handles more complex flows (e.g., app-based authentication) through its operating layer.
  </Accordion>

  <Accordion title="What happens if authentication fails or access is blocked?">
    In most cases, Waycore handles recovery. Occasionally, the customer may need to assist (e.g., re-authentication or unblocking a user).
  </Accordion>
</AccordionGroup>

## Support model

<AccordionGroup>
  <Accordion title="What level of support is included?">
    Support is built into the service. Waycore operates the connections and ensures they remain functional, rather than leaving customers to troubleshoot integrations themselves.
  </Accordion>

  <Accordion title="Do you provide SLAs?">
    Yes. SLAs focus on continuity and responsiveness, not just API uptime. Specific terms are defined per deployment.
  </Accordion>

  <Accordion title="Is support reactive or proactive?">
    Both. Waycore monitors connections and addresses issues proactively, with reactive support as needed.
  </Accordion>
</AccordionGroup>

***

## Ready to get started?

<Columns cols={2}>
  <Card title="Talk to us" icon="message-circle" href="mailto:hello@waycore.com">
    Discuss your specific bank coverage requirements, get a custom quote, or learn more about the Pioneer Program.
  </Card>

  <Card title="Explore the API" icon="code" href="/api-reference/introduction">
    Read the full API reference, explore the sandbox, and start building your integration today.
  </Card>
</Columns>