When a new institution is requested, we guide the business through creating a dedicated Waycore delegated user inside their bank portal. This typically takes under an hour and requires no technical knowledge; we provide step-by-step instructions specific to that bank’s user management interface. Once the delegated user exists, we configure the connection on our side and validate data flow. For banks that require physical tokens or hardware-based 2FA, our operations team handles authentication directly through a human-assisted process. End to end, a new bank connection goes live within hours of the delegated user being created.
As our institution library grows, onboarding gets progressively faster and lighter. We’re building guided self-serve flows that walk end users through delegated user creation bank by bank, with screen-level instructions tailored to each institution’s portal. Software-based 2FA like TOTP is handled automatically. Human assistance is reserved for genuine edge cases; RSA tokens, and institutions with non-standard authentication flows. The operational cost of adding a new institution drops with every bank we’ve already mapped. At scale, most connections should go live without any intervention from our team at all.
