Coverage
Which banks do you support today?
Which banks do you support today?
Waycore supports a growing set of commercial banks, including HSBC, Revolut, and City National Bank. Coverage is expanding continuously, and new banks can be added on demand.
How quickly can you add support for a new bank?
How quickly can you add support for a new bank?
Typically within hours to a day, assuming standard portal access and permissions are in place.
Do you support all account types within a bank?
Do you support all account types within a bank?
Support depends on the specific portal and permission structure, but in most cases, a single delegated user can cover multiple accounts under the same entity.
Reliability
What happens if a bank portal changes its authentication flow?
What happens if a bank portal changes its authentication flow?
We handle it. Maintaining portal compatibility, including MFA changes, UI updates, and anti-bot countermeasures, is our core engineering responsibility.
What is your uptime SLA?
What is your uptime SLA?
Standard support includes baseline reliability commitments for healthy connections.
Enhanced response commitments and custom reporting are available for larger partners under separate support terms.
Enhanced response commitments and custom reporting are available for larger partners under separate support terms.
How often is data refreshed?
How often is data refreshed?
Data refreshes several times per day by default and can be triggered on demand depending on the workflow.
How reliable is the connection?
How reliable is the connection?
Reliability is achieved through a combination of software and human-in-the-loop operations, ensuring continuity even when bank portals change or behave inconsistently.
What happens if a bank revokes access or changes its terms?
What happens if a bank revokes access or changes its terms?
The customer’s bank retains full authority over the delegated user profile at all times. If the bank restricts, suspends, or terminates access to the portal for any reason, Waycore’s ability to operate on behalf of that customer ceases immediately.Waycore does not claim any right of access independent of the bank’s own user management controls. This is disclosed to every customer in our Terms of Use, and customers acknowledge that bank-side restrictions may affect service availability.
Auth
Do you support MFA and complex authentication flows?
Do you support MFA and complex authentication flows?
Yes. Waycore supports common MFA methods (email, SMS, TOTP) and handles more complex flows (e.g., app-based authentication) through its operating layer.
What about hard tokens?
What about hard tokens?
Hard-token-only environments are generally not supported, as they cannot be reliably operated in a scalable way.
What happens if authentication fails or access is blocked?
What happens if authentication fails or access is blocked?
In most cases, Waycore handles recovery. Occasionally, the customer may need to assist (e.g., re-authentication or unblocking a user).
Support model
What level of support is included?
What level of support is included?
Support is built into the service. Waycore operates the connections and ensures they remain functional, rather than leaving customers to troubleshoot integrations themselves.
Do you provide SLAs?
Do you provide SLAs?
Yes. SLAs focus on continuity and responsiveness, not just API uptime. Specific terms are defined per deployment.
Is support reactive or proactive?
Is support reactive or proactive?
Both. Waycore monitors connections and addresses issues proactively, with reactive support as needed.
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Talk to us
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