Pricing model
How do you define a 'delegated user'?
How do you define a 'delegated user'?
A delegated user is a single, persistent authenticated session to one bank portal on behalf of one entity.If your company has accounts at Chase and Bank of America, that is two delegated users. If you have accounts at two separate Chase entities (e.g., two different legal entities), that is also two delegated users.
Is a bank account the same as a delegated user?
Is a bank account the same as a delegated user?
No. A delegated user refers to a portal login with access permissions, not to each individual bank account. If a single delegated user can access 50 accounts within one portal, that is billed as one delegated user.You are not charged separately for each of the 50 accounts.
Why is Waycore priced per delegated user instead of per bank account?
Why is Waycore priced per delegated user instead of per bank account?
Because the operational unit is the authenticated bank user session, not each account. One delegated user can cover dozens of accounts, but still requires a single maintained connection, permission model, and MFA handling.
What drives the price of a delegated user?
What drives the price of a delegated user?
Bank complexity, authentication type, and ongoing operational load. A simple email-MFA bank is not equivalent to an app-token or multi-step approval environment.
What is a simple delegated user portal?
What is a simple delegated user portal?
Standard portals use common authentication methods that are relatively straightforward to support and recover in operations, such as email OTP, SMS codes, phone-call verification, and app-based 2FA like Duo or Google Authenticator.
What is a complex delegated user portal?
What is a complex delegated user portal?
Complex portals rely on authentication methods that create more operational overhead or tighter session constraints, such as RSA SecurID, mobile app soft tokens, device-bound approval flows, or other non-standard authentication and session controls.
Volume discounts
Do prices decrease with volume?
Do prices decrease with volume?
Yes. Pricing is designed to decline at scale, reflecting shared infrastructure and operational efficiencies across large deployments.
How do volume discounts work?
How do volume discounts work?
Typically through tiered or marginal discounts as the number of active delegated users increases. Exact breakpoints depend on the partner and use case.
Why not flat pricing regardless of volume?
Why not flat pricing regardless of volume?
Because usage drives real operational cost. At the same time, larger partners create efficiencies, so pricing should reward scale without breaking unit economics.
Are there partner-specific pricing structures?
Are there partner-specific pricing structures?
Yes. Platform partners (e.g., ERPs, accounting firms) may have custom commercial structures, including volume tiers or bundled pricing.
Commercial terms
What is the platform fee vs usage fee?
What is the platform fee vs usage fee?
The platform fee covers access, tooling, and base support. Usage fees scale with active delegated users, which is the core unit of work.
Does the sandbox replace production costs?
Does the sandbox replace production costs?
No. The sandbox is for testing. Production pricing reflects live-bank reliability and operations.
What happens if we stop using a delegated user?
What happens if we stop using a delegated user?
Billing tracks active delegated users. If a user is deactivated, it is no longer billed.
Are there minimum commitments?
Are there minimum commitments?
Typically yes for platform partners, to justify onboarding and support investment. Terms vary by agreement.
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