How do you define a 'delegated user'?
How do you define a 'delegated user'?
A delegated user is a single, persistent authenticated session to one bank portal on behalf of one entity. If your company has accounts at Chase and Bank of America, that is two delegated users. If you have accounts at two separate Chase entities (e.g., two different legal entities), that is also two delegated users.
What happens if a bank portal changes its authentication flow?
What happens if a bank portal changes its authentication flow?
We handle it. Maintaining portal compatibility — including MFA changes, UI updates, and anti-bot countermeasures — is our core engineering responsibility. You will never be billed for downtime caused by a portal change on our side.
Do you support banks that are not on your network?
Do you support banks that are not on your network?
Yes, through our Pioneer Program or via a custom integration request. Custom bank integrations are scoped and priced on a case-by-case basis depending on portal complexity. Contact us to discuss.
Is there a free trial or sandbox environment?
Is there a free trial or sandbox environment?
Yes. All plans include unlimited access to our sandbox environment, which simulates real bank portal behaviour without connecting to live accounts. You can build and test your integration before committing to a paid plan.
What is your uptime SLA?
What is your uptime SLA?
Standard plans include a 99.5% uptime SLA for read operations. Commercial Licence customers can negotiate a custom SLA (up to 99.9%) as part of their agreement. Execution SLAs are scoped separately given the dependency on third-party bank portal availability.
Do you offer annual billing?
Do you offer annual billing?
Yes. Annual billing is available with a 10% discount on the Platform Fee and Commercial Licence. Usage fees (delegated users and execution events) remain billed monthly based on actual usage.