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Institution onboarding is the process of enabling a new commercial bank connection through a delegated user and activating it into a kind="ready" connection. There are two phases:
  1. Initial onboarding (today)
  2. Scaled onboarding (as coverage expands)
Bank onboarding typically takes 4–8 hours. We can onboard institutions on demand.

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How We Onboard a New Bank Today

When a new institution is requested:
The public API starts by choosing:
  • The entity that will own the connection
  • The institution to be connected
That pair is used to create a setup-stage connection.
When the connection is created, Waycore returns:
  • A setup-stage record
  • Bank-specific delegated-user instructions
  • The next required onboarding action
  • A clear signal for whether the end user, integrator, or Waycore needs to act next
    Screenshot 2026 04 14 At 1 45 48 PM
We guide the business through creating a dedicated Waycore user inside their bank portal.
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This delegated user:
  • Is a standard user within the bank’s permission system
  • Is scoped explicitly by the bank
  • Requires no technical expertise from the integrator beyond following the setup flow
Once the delegated user exists, the integrator submits the working (temporary) credentials and marks setup complete through the public API.
After setup completion, Waycore:
  • Validates the login flow
  • Confirms permission scope
  • Activates the connection
  • Begins syncing data once the connection is ready
Connection health is verified before the connection is treated as active.
Banks fall into three broad categories:Software-based MFA (TOTP, SMS, app prompts)
Handled automatically where possible.Hardware tokens or operator approval steps
Handled via controlled human-in-the-loop operations when needed.
Waycore cannot support pure hardware token flows.
Non-standard flows
Mapped and stabilized during onboarding before broad reuse.
From setup-stage connection creation to ready connection:
Typically live within hours.

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How Onboarding Scales

Institution onboarding becomes progressively lighter as coverage grows.

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Reusable Bank Maps

For each bank we support, we maintain:
  • Portal flow maps
  • Permission schema mapping
  • MFA behavior patterns
  • Known failure states
Adding the second customer at the same bank is significantly faster than the first. All it takes is enabling the delegated user on the customer’s side.

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Guided Self-Serve (In Progress)

We are building guided onboarding flows that:
  • Walk users step-by-step through entity selection, institution discovery, and delegated-user creation
  • Provide screen-level instructions specific to each bank
  • Validate permissions and setup state
  • Detect misconfiguration automatically
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Software-based 2FA is handled automatically where possible. Human intervention is reserved for genuine edge cases:
  • RSA tokens
  • Institutions with irregular authentication
  • Unexpected portal changes

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Constraints

Institution onboarding depends on:
  • The bank’s delegated user model
  • Portal stability
  • MFA requirements
  • Permission clarity
Waycore does not bypass bank-native controls.