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Waycore combines automated systems with human oversight. Banking environments introduce variability through session expiry, MFA challenges, and interface changes. Pure automation does not consistently handle these conditions. Waycore uses automated agents for routine operation and human intervention when required to recover from edge cases and maintain continuity.

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Data access and freshness

Data retrieval is configured based on the institution and use case:
  • Scheduled retrieval for reporting and reconciliation
  • Higher-frequency access where supported
  • On-demand access when needed
The system prioritizes completeness and consistency of data over unsupported real-time claims.

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Workflow continuity

For supported banks, Waycore maintains:
  • Consistent access across sessions
  • Recovery from authentication interruptions
  • Continuity of payment preparation workflows
When automation encounters limitations, fallback mechanisms are used to complete the workflow.

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SLA

Waycore provides SLAs for enterprise deployments. These typically cover:
  • Data availability expectations
  • Response and recovery times
  • Operational coverage windows
  • Support and escalation processes
Given differences across banking environments, SLAs are structured around service outcomes rather than generic uptime percentages.

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Observability

Waycore provides visibility into system behavior, including:
  • Connection status per institution
  • Data retrieval history
  • Workflow execution logs
  • Exception handling and recovery events
This allows teams to monitor reliability directly.
Please contact us for detailed SLA terms.