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Documentation Index

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Overview

Bank of Montreal (BMO Canada) allows you to grant access to your accounts by creating a User. This is done through Online Banking for Business, where you can securely set up a user that can access account data and initiate transactions without sharing your primary login.

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Bank terminology

ConceptBank of Montreal (BMO Canada) term
Delegated userUser
AdminPrimary Customer Administrator (PCA) or Admin

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Setup steps

1. Navigate to User Management

In Online Banking for Business, select the Administration tab.Under “User Management”, select Create User.
Enter the user’s name, contact information, business address, and profile details as prompted by the interface.If this user requires 2-step verification at sign in, move the toggle to Yes and select the method.To move to the next step, select Next.
Choose how you want to add entitlements for this user by selecting Start From Scratch to manually select the new user’s entitlements.Select Next to move to Services.
Select the services this user should have access to. You may have the option to select a role for each service.Most services will have your company’s standard settings applied. To customize the settings in a service for that user only, select the link in the “Settings” column, choose the service, select the Custom button, make your changes, and select Save.Select Next to move to Accounts.
To view the accounts this user has access to in each service, select the link under “Accounts”.To add or remove accounts, tick or untick the checkbox next to the account.Select Save, then select Review to move to the final step.
On the User Information screen, review your user’s settings.If everything looks good, select Complete. When prompted, confirm your identity with your preferred 2-step verification option.

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Important notes

If no account access is assigned, the user will see no data.
You must enter a U.S. or Canadian mobile number for the new user to verify their identity with a one-time passcode when they sign in for the first time.
Before your new user can start using Online Banking for Business, they may first need to be approved. As a Primary Customer Administrator (PCA) or Admin, you cannot approve the same user you’ve created.
Use one user per account if separate connections are required.