Last Verified: April 14, 2026
Confidence Level: High
Confidence Level: High
Overview
First-Citizens Bank & Trust Company allows you to grant access to your accounts by creating an user. This is done through Commercial Advantage, where you can:- add a new user with their own login credentials
- choose which accounts they can access
- define what they are allowed to see and do, such as viewing balances or initiating payments
Bank terminology
| Concept | First-Citizens Bank & Trust Company term |
|---|---|
| Delegated user | User |
| Admin | Legal Administrator |
Setup steps
1. Navigate to user management
1. Navigate to user management
2. Create user
2. Create user
Click
Add New User.Enter the user’s details:| Field | Notes |
|---|---|
| First Name | Required |
| Last Name | Required |
| Username | Required |
| Required | |
| Phone | Required |
| User ID | Required |
| Locale | Required |
| Time zone | Required |
| Street address | Optional |
| City | Optional |
| State/province | Optional |
| Postal code | Optional |
| Mobile phone | Optional |
| Fax number | Optional |
Our team will provide the exact details to use for this user. Please enter them exactly as provided to ensure the setup completes successfully.
3. Assign account access
3. Assign account access
Select the account or accounts this user should access.This must be done for each account individually. If skipped, the user will not see any accounts.
4. Configure permissions (critical)
4. Configure permissions (critical)
| Setting | Recommended |
|---|---|
| Access level | Reporting |
| Balances | ✅ |
| Transactions | ✅ |
| Statements | ✅ |
| Payments (initiate) | ❌ |
| Approvals | ❌ |
| Daily limits | Set as appropriate |
The above example corresponds to
read only functionality. If you want to enable Waycore to draft transactions on the portal, you should enable payments, approvals, and limits correspondingly.5. Finalize
5. Finalize
Review the setup and click
Add User to complete.Important notes
Use one user per account if separate connections are required.