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Last Verified: April 14, 2026
Confidence Level: High

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Overview

Valley National Bank allows you to grant access to your accounts by creating a user. This is done through Valley Business Online Banking, where you can:
  • add a new user with their own login credentials
  • choose which accounts they can access
  • define what they are allowed to see and do, such as viewing balances or initiating payments
You will be setting up a user that can securely access account data and initiate transactions without sharing your primary login.

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Bank terminology

ConceptValley National Bank term
Delegated useruser
Adminadmin

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Setup steps

1. Navigate to user management

Sign in to Valley Business Online Banking.From the left-hand navigation, go to: Commercial → User Roles to first create a role, then Settings → Manage Users to add the user.
First, under User Roles, click Create Role, name it (e.g., “Waycore”), configure permissions, and save.Then, go to Settings → Manage Users and click Add User.Enter the user’s details:
FieldNotes
First NameRequired
Last NameRequired
Login IDRequired (4-50 characters, not case sensitive)
EmailRequired
PhoneRequired (must be a cell phone for Secure Access Code)
Phone CountryRequired
PasswordRequired (default password to be changed on first login)
User RoleRequired (select the role created earlier)
Our team will provide the exact details to use for this user. Please enter them exactly as provided to ensure the setup completes successfully.
While creating the User Role, click the Accounts tab at the top.Select the account or accounts this user should access by changing the circles to check marks for View, Deposit, and Withdraw, or select all.
This must be done for each account individually. If skipped, the user will not see any accounts.
While creating the User Role, configure the Transactions and Features tabs.
SettingRecommended
Access levelView
Balances✅
Transactions✅
Statements✅
Payments (initiate)❌
Approvals❌
Daily limitsSet as appropriate
The above example corresponds to read only functionality. If you want to enable Waycore to draft transactions on the portal, you should enable payments, approvals, and limits correspondingly.
Review the setup and click Save New Details to complete. Provide the Login ID and default password to the new user.

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Important notes

If no account access is assigned, the user will see no data.
The phone number provided must be a cell phone, as it is used to receive a Secure Access Code (SAC) upon first login.
Use one user per account if separate connections are required.