Last Verified: April 10, 2026
Confidence Level: High
Confidence Level: High
Overview
Citi Bank allows you to grant access to your accounts by creating a User. This is done through CitiDirect BE, where you can:- add a new user with their own login credentials
- choose which accounts they can access
- define what they are allowed to see and do, such as viewing balances or initiating payments
Bank terminology
| Concept | Citi Bank term |
|---|---|
| Delegated user | User |
| Admin | Security Manager |
Setup steps
1. Navigate to user management
1. Navigate to user management
2. Create user
2. Create user
Click
Create.Enter the user’s details:| Field | Notes |
|---|---|
| First Name | Required |
| Last Name | Required |
| Login ID | Required |
| Email Address | Required |
| Mobile Number | Required |
| City | Required |
| Country | Required |
| Date | Required |
| Days of the week | Required |
| Postal Code | Required |
| State/Province/Territory | Required |
| Status | Required |
| Street Address | Required |
| Time | Required |
| Alternate Login ID | Optional |
| Telephone Number | Optional |
| Allow Mobile Access | Optional |
| MobilePASS - Host 9 | Optional |
| Building/Floor/Room | Optional |
| Challenge/Response - Host 9 | Optional |
| Initials | Optional |
| Middle Name | Optional |
| Multi-Factor Login | Optional |
| Omnibus | Optional |
Our team will provide the exact details to use for this user. Please enter them exactly as provided to ensure the setup completes successfully.
3. Assign account access
3. Assign account access
Select the account or accounts this user should access.This must be done for each account individually. If skipped, the user will not see any accounts.
4. Configure permissions (critical)
4. Configure permissions (critical)
| Setting | Recommended |
|---|---|
| Access level | INQUIRIES REPORTS PL |
| Balances | ✅ |
| Transactions | ✅ |
| Statements | ✅ |
| Payments (initiate) | ❌ |
| Approvals | ❌ |
| Daily limits | Set as appropriate |
The above example corresponds to
read only functionality. If you want to enable Waycore to draft transactions on the portal, you should enable payments, approvals, and limits correspondingly.5. Finalize
5. Finalize
Review the setup and click
Submit to complete.Important notes
Use one user per account if separate connections are required.