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Last Verified: April 14, 2026
Confidence Level: High

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Overview

FirstBank (TN) allows you to grant access to your accounts by creating a User. This is done through FirstBank Business Online Banking, where you can:
  • add a new user with their own login credentials
  • choose which accounts they can access
  • define what they are allowed to see and do, such as viewing balances or initiating payments
You will be setting up a user that can securely access account data and initiate transactions without sharing your primary login.

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Bank terminology

ConceptFirstBank (TN) term
Delegated userUser
AdminAdmin / Super User

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Setup steps

1. Navigate to user management

Sign in to FirstBank Business Online Banking.From the top navigation, go to: Admin → Create a User
Click Create a User.Enter the user’s details:
FieldNotes
NameRequired
Login IDRequired
EmailRequired
PhoneRequired
DepartmentOptional
FaxOptional
Our team will provide the exact details to use for this user. Please enter them exactly as provided to ensure the setup completes successfully.
Select the account or accounts this user should access.
This must be done for each account individually. If skipped, the user will not see any accounts.
SettingRecommended
Access levelEntitlements
Balances✅
Transactions✅
Statements✅
Payments (initiate)❌
Approvals❌
Daily limitsSet as appropriate
The above example corresponds to read only functionality. If you want to enable Waycore to draft transactions on the portal, you should enable payments, approvals, and limits correspondingly.
Review the setup and click Save Changes to complete.

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Important notes

If no account access is assigned, the user will see no data.
Ensure you have completed the authentication setup step (Text Message/Phone Call) at initial login, as this is required to add other users.
Use one user per account if separate connections are required.