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Last Verified: April 10, 2026
Confidence Level: Medium

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Overview

HSBC UK Business Banking allows you to grant access to your accounts by creating a Secondary User. This is done through HSBCnet, where you can:
  • add a new user with their own login credentials
  • choose which accounts they can access
  • define what they are allowed to see and do, such as viewing balances or initiating payments
You will be setting up a user that can securely access account data and initiate transactions without sharing your primary login.

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Bank terminology

ConceptHSBCnet term
Delegated userSecondary User
AdminPrimary User

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Setup steps

1. Navigate to user management

Sign in to HSBCnet.From the top navigation, go to: User Administration → Set Up User
Click Set Up User.Enter the user’s details:
FieldNotes
Full legal first nameRequired
Full legal last nameRequired
Temporary usernameRequired
Confirm work email addressRequired
Work email addressRequired
Company nameRequired
Full accessRequired
TitleRequired
User typeRequired
Email addressOptional
Mobile phone numberOptional
Work phone numberOptional
Auto-entitle userOptional
Customer IDOptional
Full legal middle nameOptional
Preferred languageOptional
Our team will provide the exact details to use for this user. Please enter them exactly as provided to ensure the setup completes successfully.
Select the account or accounts this user should access.
This must be done for each account individually. If skipped, the user will not see any accounts.
SettingRecommended
Access levelView Only
Balances✅
Transactions✅
Statements✅
Payments (initiate)❌
Approvals❌
Daily limitsSet as appropriate
The above example corresponds to read only functionality. If you want to enable Waycore to draft transactions on the portal, you should enable payments, approvals, and limits correspondingly.
Review the setup and click Confirm to complete.

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Important notes

If no account access is assigned, the user will see no data.
Creating a Secondary User is a two step process, but the Primary User only completes step 1. Due to legal requirements in the UK, HSBC requires additional details about the user in order to complete new legal checks before that user can access BIB. The check can take up to one working day to complete. Secondary Users will need a copy of the Create Secondary User confirmation screen (supplied by the Primary User) which will have the Business Internet Banking ID, Registration Number and Activation Code needed to complete the Activation process.
Use one user per account if separate connections are required.