Documentation Index
Fetch the complete documentation index at: https://docs.waycore.com/llms.txt
Use this file to discover all available pages before exploring further.
Overview
Synovus Bank allows you to grant access to your accounts and services by creating a user. This is done through Synovus Gateway, where your organization’s Primary Administrator can add new users, assign account access, and define their roles for specific applications like Accelerate AR RDC.Bank terminology
| Concept | Synovus Bank term |
|---|---|
| Delegated user | user |
| Admin | Primary Administrator |
Setup steps
1. Navigate to user management
1. Navigate to user management
2. Add user
2. Add user
Click the Select
Add User button.Complete both the Personal Details and Login Details sections as prompted by the interface.The username established within Gateway is the same username that should be used to create your user within specific applications (like Accelerate AR RDC).
Save New User Details. When the confirmation message appears, select Close.3. Assign account access
3. Assign account access
From the user management screen, select
Accounts.Select the desired accounts for the user, then select Save. When the “Policy Saved” message displays, select Close.4. Manage portal access
4. Manage portal access
Navigate to
Manage Users > Manage Portal Access.Use the Select User drop-down to choose the user’s name.Select the drop-down next to the specific service (e.g., Accelerate AR RDC Access) to expand it. The Online Banking Login Name and Merchant ID will auto-populate.Select Save to grant the user access to the service, then select Close on the confirmation message.5. Configure application roles
5. Configure application roles
After granting access at the Gateway level, you must configure the user within the specific application (e.g., Accelerate AR RDC).
Accelerate Solutions > Accelerate AR RDC).Go to Administration and select the icon to add a new user.Enter the required details, ensuring the Username matches the Gateway User Name established earlier.Select the desired role for the user:- Administrator: can process deposits, perform research, run reports, and manage users.
- Operator: can process deposits, perform research, run reports, and manage users.
Save to complete the setup.Important notes
Use one user per account if separate connections are required.