Last Verified: April 14, 2026
Confidence Level: High
Confidence Level: High
Overview
East West Bank allows you to grant access to your accounts by creating an online banking user (company user). This is done through businessBridge®Premier, where you can:- add a new user with their own login credentials
- choose which accounts they can access
- define what they are allowed to see and do, such as viewing balances or initiating payments
Bank terminology
| Concept | East West Bank term |
|---|---|
| Delegated user | User / Company User |
| Admin | Company Administrator / System Administrator |
Setup steps
1. Navigate to user management
1. Navigate to user management
2. Create user
2. Create user
Click
Create a New User.Enter the user’s details:| Field | Notes |
|---|---|
| First Name | Required |
| Last Name | Required |
| User ID | Required (min 6 chars, case sensitive) |
| Optional (recommended) | |
| Mobile Phone | Optional (recommended) |
Our team will provide the exact details to use for this user. Please enter them exactly as provided to ensure the setup completes successfully.
3. Assign account access
3. Assign account access
After creating the user, go back to
Administration → Users, locate the user, click the dropdown menu, and select Edit User.In the Edit User process, go to the access step and click Set Account Access.Select the access level (Custom, Full, or None) for each account this user should access.This must be done for each account individually. If skipped, the user will not see any accounts.
4. Configure permissions (critical)
4. Configure permissions (critical)
| Setting | Recommended |
|---|---|
| Access level | Custom / View Only |
| Balances | ✅ |
| Transactions | ✅ |
| Statements | ✅ |
| Payments (initiate) | ❌ |
| Approvals | ❌ |
| Daily limits | Set as appropriate |
The above example corresponds to
read only functionality. If you want to enable Waycore to draft transactions on the portal, you should enable payments, approvals, and limits correspondingly.5. Finalize
5. Finalize
Review the setup and click
Submit or Save to complete. If Dual Control is enabled, another Company Administrator must approve the new user profile.Important notes
Use one user per account if separate connections are required.