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Documentation Index

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Overview

National Bank of Canada allows you to grant access to your accounts by creating a user. This is done through online banking for business, where you can:
  • add a new user with their own login credentials
  • assign them to an account group
  • assign a job role to define their permissions
You will be setting up a user that can securely access account data and initiate transactions without sharing your primary login.

Bank terminology

ConceptNational Bank of Canada term
Delegated useruser
Adminadministrator

Setup steps

1. Navigate to user creation

Sign in to online banking for business.From the Choose context screen, click on the main entity.In the left menu under Administration, click Create a user.
Fill in the required fields. When a user is created, only an email address is required, but you may also provide a first name, last name, and mobile number.
Our team will provide the exact details to use for this user. Please enter them exactly as provided to ensure the setup completes successfully.
Click Continue. Verify the information entered, then click Create a user.
In the Next steps screen, click See the list of users.From the top right of the list of users, click Create another user. The system displays the list of users available to be added. Click Add or Select all.Search for the name of the new user added, and send them the new user code displayed on the screen.
Assign this user to an account group and a job role to ensure they have access to any relevant entities.

Important notes

Once a profile has been created, the name fields cannot be changed. If you make a mistake, you will have to delete the user to create a new one. The first or last name may not contain numbers or special characters.
You must first add the user to the main entity for them to appear in the list of users in the business group. Otherwise, they will not show up on this list.
Use one user per account if separate connections are required.