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Last Verified: April 14, 2026
Confidence Level: Medium

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Overview

CaixaBank allows you to grant access to your accounts by creating an usuario apoderado (authorized user). This is done through CaixaBankNow, where you can:
  • add a new user with their own login credentials
  • choose which accounts they can access
  • define what they are allowed to see and do, such as viewing balances or initiating payments
You will be setting up a user that can securely access account data and initiate transactions without sharing your primary login.

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Bank terminology

ConceptCaixaBank term
Delegated userUsuario apoderado
AdminAdministrador / Apoderado principal

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Setup steps

1. Navigate to user management

Sign in to CaixaBankNow.From the top navigation, go to: Gestión → Gestión de usuarios
Click Nuevo usuario apoderado.Enter the user’s details:
FieldNotes
First NameRequired
Last NameRequired
Username/ID (NIF/NIE)Required
EmailRequired
PhoneRequired
End date (Fecha fin)Optional
Our team will provide the exact details to use for this user. Please enter them exactly as provided to ensure the setup completes successfully.
Select the account or accounts this user should access.
This must be done for each account individually. If skipped, the user will not see any accounts.
SettingRecommended
Access levelSolo consultas
Balances✅
Transactions✅
Statements✅
Payments (initiate)❌
Approvals❌
Daily limitsSet as appropriate
The above example corresponds to read only functionality. If you want to enable Waycore to draft transactions on the portal, you should enable payments, approvals, and limits correspondingly.
Review the setup and click Confirmar to complete.

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Important notes

If no account access is assigned, the user will see no data.
To add a new authorized user online, you may first need to deliver the company’s notarized power of attorney (poderes notariales) to a CaixaBank branch.
Use one user per account if separate connections are required.