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Last Verified: April 14, 2026
Confidence Level: High

Overview

Comerica Bank allows you to grant access to your accounts by creating a User. This is done through Comerica Business Connect, where you can:
  • add a new user with their own login credentials
  • choose which accounts they can access
  • define what they are allowed to see and do, such as viewing balances or initiating payments
You will be setting up a user that can securely access account data and initiate transactions without sharing your primary login.

Bank terminology

ConceptComerica Bank term
Delegated userUser
AdminAdministrator

Setup steps

1. Navigate to user management

Sign in to Comerica Business Connect.From the top navigation, go to: My ServicesCustomer Administration Tool
Click +New User.Enter the user’s details:
FieldNotes
First NameRequired
Last NameRequired
User IDRequired
EmailRequired
PhoneRequired
LocationRequired
Our team will provide the exact details to use for this user. Please enter them exactly as provided to ensure the setup completes successfully.
Select the account or accounts this user should access under the Application Provisioning section.
This must be done for each account individually. If skipped, the user will not see any accounts.
SettingRecommended
Access levelUser
Balances
Transactions
Statements
Payments (initiate)
Approvals
Daily limitsSet as appropriate
The above example corresponds to read only functionality. If you want to enable Waycore to draft transactions on the portal, you should enable payments, approvals, and limits correspondingly.
Review the setup and click Save to complete.

Important notes

If no account access is assigned, the user will see no data.
All users must have a PIN and token assigned to access CBC. Hardware tokens must be requested or assigned. Dual authorization may be required for user maintenance activities depending on your company’s setup.
Use one user per account if separate connections are required.